Frequently asked questions.

01 / Subscriptions

Coaching subscriptions

How do coaching subscriptions work?

Coaching subscriptions are monthly recurring plans billed through Stripe. You get access to the coaching tier you select — daily voice coaching, weekly group calls, monthly 1:1 sessions, and priority messaging depending on the tier. Cancel anytime through the account portal at pricing.hummbl.app/account/.

Can I cancel my subscription anytime?

Yes. Cancel anytime through the customer portal at pricing.hummbl.app/account/. Your subscription remains active until the end of the current billing period. No cancellation fees or penalties.

What is the difference between subscriptions and à la carte?

Subscriptions are recurring monthly plans for ongoing coaching support. À la carte purchases are one-time purchases — individual coaching programs, assessments, or sessions with no recurring commitment.

02 / Billing

Billing & refunds

What is your refund policy?

Coaching subscriptions: full refund within 7 days of your first payment if no sessions have been used. After 7 days or after any session use, subscriptions are non-refundable but can be cancelled. À la carte purchases: full refund within 14 days if the program or session has not been started. Once a session is booked or a program is accessed, the purchase is non-refundable. See our full refund policy for details.

What payment methods do you accept?

All payments are processed securely through Stripe. We accept major credit cards, debit cards, and other payment methods supported by Stripe in your region.

Is my payment information secure?

Yes. All payment processing is handled by Stripe. HUMMBL never sees or stores your credit card information. Stripe is PCI DSS Level 1 certified.

How do I access my purchases?

All purchases are linked to the email address you use at checkout. Access your subscriptions, programs, and session credits through the customer portal at pricing.hummbl.app/account/.

03 / Governance products

AI governance products

Are AI governance products one-time purchases?

Yes. AI governance products — prompts, checklists, assessments, audit frameworks, and implementation sprints — are one-time purchases. No subscription required. Some governance products are delivered as downloadable documents; others are delivered as scheduled engagements.

How are governance products delivered?

Digital products (prompts, checklists, frameworks) are delivered as downloadable documents after purchase. Service products (assessments, audits, implementation sprints) are scheduled with you after purchase. You will receive an email with delivery or scheduling details within 1 business day.

04 / Support

Getting help

How do I contact support?

Email support@hummbl.app for any questions about billing, subscriptions, coaching programs, or technical issues. We respond within 1-2 business days.

Where can I see the terms of service?

Our terms of service are available at hummbl.io/terms and our privacy policy at hummbl.io/privacy.