Last updated: September 12, 2026
1. Coaching subscriptions
Coaching subscriptions are monthly recurring plans. If you are not satisfied with your subscription, you may request a full refund within 7 days of your first payment, provided that no coaching sessions have been used in that period.
After the 7-day window or after any session use, subscriptions are non-refundable. You may cancel your subscription at any time through the customer portal. Your subscription remains active until the end of the current billing period. No cancellation fees or penalties apply.
2. À la carte purchases (programs & sessions)
One-time purchases of coaching programs, assessments, and individual sessions are eligible for a full refund within 14 days of purchase, provided that the program or session has not been started or booked.
Once a session is booked with your coach or a program is accessed, the purchase is non-refundable. If you need to reschedule a booked session, contact support@hummbl.app at least 24 hours before the scheduled session.
3. AI governance products
Digital governance products (prompts, checklists, frameworks, audit templates) are eligible for a full refund within 14 days of purchase, provided that the product has not been downloaded or accessed. Once a digital product is downloaded, the purchase is non-refundable.
Service-based governance products (assessments, audits, implementation sprints) are eligible for a full refund up until the point that the service engagement begins. Once the engagement has started, the purchase is non-refundable. If you need to reschedule an engagement, contact support@hummbl.app.
4. How to request a refund
To request a refund, email support@hummbl.app with your order number and the email address used at checkout. Refunds are processed back to the original payment method within 5-10 business days, depending on your bank.
5. Chargebacks
We prefer to resolve any billing issue directly. If you have a concern about a charge, please contact support@hummbl.app before initiating a chargeback. Chargebacks initiated without first contacting support may result in account suspension.
6. Exceptions
HUMMBL reserves the right to deny a refund request if there is evidence of fraud, abuse, or violation of our Terms of Service. All refund decisions are made by HUMMBL, LLC. Reuben Bowlby is the sole owner and final binding authority.
7. Contact
Questions about this policy? Email support@hummbl.app. We respond within 1-2 business days.